General account, wallet connection and product questions.
Open Telegram ↗Order and withdrawal investigation.
Open Telegram ↗Formal complaints, privacy requests and enquiries that require an email record.
Write an email ↗Before contacting support
Prepare your Telegram username, approximate event time, bar edition and the relevant public transaction hash. Never send secret wallet credentials. Screenshots should exclude recovery phrases, private keys and unrelated personal information.
Withdrawal enquiries
Include the withdrawal amount, request time and destination public wallet address. Administrators can inspect the saved request, status and transaction hash. A blockchain transfer marked as paid cannot be reversed.
Security reports
If you suspect unauthorized account access, stop approving wallet requests, secure Telegram and your wallet first, then contact support. Clearly mark the message “SECURITY”.
Official channels
The official BARONIC support accounts are @baronic_andrew and @baronic_mark. The official support email is support@baronic.io. Always confirm current support details through baronic.io before sharing account or transaction information.